What we collect
We collect only what we need to build your home: name, phone, email, and the build configuration in your cart. Nothing else.
- Cart configuration — package, square footage, BHK, plot facing, every add-on you tick. Stored against a random session token in your browser.
- Contact details — only entered at the checkout step. Captured on order creation, used to text you the quote PDF or call you back.
- Analytics events — anonymous funnel counts (cart opened, checkout started, quote requested). No third-party trackers, no cookies sold to ad networks.
How we verify your phone
Phone numbers are verified once via SMS OTP (sent through MSG91) at checkout. We store a hash of the code, never the plaintext, and the OTP expires after five minutes.
Payments
All payments are processed by Razorpay. We never see or store card details — Razorpay holds them in their PCI-DSS compliant vault. We retain only the reference id Razorpay returns, so we can match a token payment to your order.
Storage and deletion
Your cart sits in your browser's localStorage until you reset it or clear browsing data. On the server, your order and contact details live until you ask us to delete them.
Request a deletion by emailing the address at the bottom of this page. We action it within seven business days and confirm by reply.
What we never do
- We never sell your data, ever.
- We never share contact details with third-party marketers.
- We never call or message you outside of the order you placed — unless you explicitly opt in to our newsletter (we don't have one yet).
- We never store payment instrument data on our own systems.
Email karthik@upscape.build — we read every message and reply within one business day.